- Global, 24x7 support for Severity 1 issues.
- Fast response times for critical issues.
- Remote support.
- Online access to documentation knowledge base articles, discussion forums and other technical resources.
- Online access to product updates and upgrades.
AT A GLANCE The VMware® Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware’s industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.